Commonly Asked Questions

Our print and photographic partners  are locally owned and operated and support the highest quality product philosophy.

We use only high quality archival inks, some times known as Giclee prints and Canson fine art papers and canvas.

Custom sizes may be available in addition to sizes listed but it depends on the size of the original art work and the size of the digital file. Please enquire.

If you order your print on canvas, you will need to have it stretched and framed at your local picture framers. The surface has already been treated with a UV coating for extra protection. Your canvas will be rolled and posted to you.

A limited number are produced of between 20 and 200. These are produced on request. Each one is signed and numbered by hand. This is visible on the lower edge on the paper print, but is on the edge of the canvas and will not be visible when stretched.

Reproductions are NOT created in canvas at the same size as the original painting.

Each print is supplied with its own matching print certificate.

Open Editions are not signed or numbered. This is reflected in the price.

To facilitate stretching a boarder of plain canvas, or black canvas (on the Still @ Home series) is added to the image edge. 

The paper prints measurements are given as image size and paper size in case you wish to have a larger space around your image before a mount window is laid on top.

Sizes shown in room setting images are for illustrative purposes only /not necessarily to scale.

Please check sizes with a tape measure before ordering, remembering that the framing you select will add to the size.

All prints are delivered to our studio where they are then checked and packed ready for postage.

All prints are carefully wrapped and rolled and protected and packed in a protective postage tube.

Postage including insurance within Australia is included in your purchase.

International postage - please enquire via our contact form.

You will need to allow up to 14 days. Most orders will turn have a shorter turnaround time frame but as we dont do our own printing we need to allow for some delays to the workflow of other businesses. Most prints are printed on demand which may take a few days, then Australia post from the regions can sometimes have delays. We hope you can provide us with your understanding.

If you are local to Margaret River you will find us at 7 Wilkes Road Margaret River -  We will contact you once your print has arrived so just message us to let us know when you will collect it from the Studio.

All items are sent with a tracking number. Please use this to track your parcel. All items are insured so please keep your tracking history and let us know if it has not arrived or has been lost so that we can make a claim for you.

All items are inspected prior to packing and sending. If you have received a print that you feel has a problem with it - please photograph the packaging and the damage and email us. If there has been a mistake with your order - please double check your original receipt from your order to confirm the mistake is at our end not yours. We will endeavour to replace it in the quickest time frame for you.  

Sadly we can not refund this  as all prints are produced  on demand by order - but we understand that sometimes it just needed to be bigger/smaller/different. In this event we are happy to add it to our stock room sale and attempt to resell it for you for a small admin fee.